Because cleanliness matters more than ever, hosts of accommodations need to commit to Airbnb’s five-step enhanced cleaning process—and we’re here to help you put the process into practice.
Step 1: Prepare for safer cleaning
- We will wear protective equipment at all times. Before we enter the space, we will put on protective equipment such as disposable gloves, aprons or gowns, and masks or cloth facial coverings.
- Take out all the garbage. Starting with this step helps prevent dirty garbage from contaminating the space once it has been cleaned. We will Make sure to line all the garbage cans with fresh bags, which will make it easier to dispose of tissues and other waste.
- Collect all dirty linens throughout the space. We’ve heard from hosts that laundry is one of the most time-consuming activities between turnovers. So we will Collect all linens as soon as we enter the space, and we will avoid shaking dirty linens, which could increase the spread of germs.
- Unplug before cleaning. For your safety and to protect fixtures, we will remember to unplug appliances before cleaning. Plugged appliances that are turned “off” are still connected to electricity until unplugged. You can also shut off the power at the breaker.
Step 2: Clean dust and debris
Cleaning is when you remove germs and dirt from surfaces. For example, using a soapy cloth to wipe off a kitchen counter or stovetop.
- Wash all linens at the highest heat setting recommended by the manufacturer.
- Wash all dishes, and empty the dishwasher. If you don’t have a dishwasher, we will wash dishes using hot water and antibacterial dish soap. To help avoid cross-contamination, we will start by walking through space and collecting dishes from every room.
- Dust the space, and sweep or vacuum the floor. We will Sweep all hard surface floors, and vacuum carpeting.
- Clean all hard surfaces with soap and water. We will Wipe each surface down to remove dirt, grease, dust, and germs. Hard surfaces include things like countertops, tables, sinks, cabinets, and floors.
- Clean all soft surfaces based on the manufacturer’s instructions. Soft surfaces include things like carpet, bedding, and upholstery. We will Carefully remove any visible dirt or grime, then clean with the appropriate cleaners.
Step 3: Sanitize with disinfectant
Sanitizing is when we will use chemicals to reduce the number of germs and bacteria. We will sanitize all high-touch areas. For example, spraying chemical disinfectant on doorknobs, light switches, and cabinets.
- Once a hard surface is clean, we will spray it with disinfectant. We will focus on sanitizing all frequently touched surfaces in the space (such as doorknobs and light switches), as well as surfaces that may have touched soiled linens (such as flooring). We will make sure to sanitize electronics based on the manufacturer’s cleaning directions.
- Let the disinfectant stay wet for the specified length of time. This allows the chemicals time to kill as many germs as possible.
- Allow air-dry. If the surface dries before the wet contact time, there’s no guarantee that the product has killed the pathogens claimed on the label.
Step 4: Check your room-by-room checklists
- Double-check that all high-touch surfaces were sanitized. Address anything that might’ve been missed.
- Note any maintenance issues or missing items. As you’re passing through to check for completion, note any items that need to be replaced, refilled, or restocked.
Step 5: Reset the room
To help avoid cross-contamination, it’s important to finish cleaning and sanitizing a room before resetting it for the next guest.
- Dispose of and wash your cleaning supplies. We will Throw away disposable products such as disinfectant wipes. Wash any cleaning cloths at the highest heat setting appropriate for the material.
- Empty and clean the vacuum after every cleaning. Be sure to also clean any other tools that were used.
- We will Safely remove any cleaning gear once you’re done cleaning. Dispose of or wash any protective gear according to their usage guidelines. To help prevent cross-contamination, make sure to put on a new pair of gloves after cleaning each room.
- We will Wash our hands for at least 20 seconds with soap and water. If that’s not possible, use a hand sanitizer containing 60% alcohol at a minimum, and refer to your local governmental agency for the latest guidelines.
- Visually assess each room to ensure the stage is set for the next guest. We imagine ourselves as the guest entering the space for the first time.
- Set out cleaning supplies for your guests. We’ve heard from guests that they want the ability to clean on their own while staying in your space. Empower your guests by setting out cleaning supplies they can use, such as hand sanitizer, disposable paper towels, disposable gloves, disinfectant spray or wipes, and extra hand soap.
- Restock your cleaning supplies.